Customer Support
CoActiv’s technical support staff is ready and on call, twenty-four hours a day, seven days a week, to provide a timely response to any questions or problems. We will diagnose a problem and devise an efficient and expedient solution, either over the phone or by coordinating a site visit. We also have the capability to dial directly into all the servers and workstations of your EXAM-PACS system to solve a problem or just to demonstrate proper use.
During regular business hours, 9-5 Eastern Standard Time, you can talk immediately to our support staff. On evenings, weekends and holidays, you can leave a message and expect a call back usually within fifteen minutes.
Call toll free 1-877-COACTIV (262-2848) for technical support 7 days a week, 24 hours a day. CoActiv tech support does not immediately respond to e-mail. If you do e-mail one of our support engineers, please follow up with a phone call to the toll free number. The use of other phone numbers may delay a response to your inquiry.
Technical Support
Our staff of experienced PACS and DICOM developers, IT experts, plus our extensive pool of accomplished programming, project and database professionals in every computer specialty, can provide your healthcare facility with the applications and support you need for your most challenging healthcare image and information management projects.
CoActiv has a team of highly experienced experts in the field of Radiology Practice management and support. We are up to date with the latest innovations in the practice of Diagnostic Radiology, with a broad knowledge of current diagnostic modalities, PACS, RIS, and Dictation Systems, including the latest Voice Recognition products. We are specialists in the development and support of remote-access diagnostic reading environments that allow Radiologists to read digital radiological studies from distant imaging centers, hospitals or even from the Doctor’s home at night. We can have access to all your applications and we can remotely update, train, provide alert systems for complete systems health-monitoring and provide the capability of predictive failure analysis.
Integrating PACS, RIS, Dictation, Scheduling and Billing systems to minimize the expense and error resulting from the duplicated entry of demographic data in the separate systems is another skill set provided by CoActiv Radiology IT experts. By mediating for you, with your various hardware and software systems vendors, we minimize the expense, frustration and loss of productivity that always result from system failures. We eliminate the incessant inter-vendor blame assessment that seem to be rampant among PACS, RIS, Dictation, Network providers, broadband suppliers, Internet providers, email providers and all the other elements that makeup today’s modern Imaging Centers and Hospital Imaging Departments. CoActiv insulates your staff from the seemingly endless conflicts precipitated by this multi-vendor finger pointing. We cut through the jargon and the doubletalk that often create frustration and revenue loss. We become your IT department, or we work with your IT department, for you and with you to insure an efficient, effective and financially healthy imaging practice.
